Support desk

Questions are welcome. We can help clarify logistics, timing, accessibility notes, and what to expect before your request.

What we can help with

  • Confirming pickup coordination and timing details
  • Accessibility guidance and fit for your group
  • Reviewing included and excluded items in plain language
  • Adapting your request when your schedule changes

For the fastest response, include your preferred date and group size in your message.

Contact form

We’ll respond with helpful details—no back-and-forth without purpose.

Quick guidance

Best info to include

Preferred date, group size, pickup area, and any accessibility notes.

If plans change

Update your request early. We’ll do our best to coordinate timing and logistics.

Need more clarity?

Send a message—we’ll translate the fine print into practical guidance.